Customer Service Certificate Programs

Customer service representatives handle customer relations through email, phone, or face–to–face interaction. Customer service certificate programs are usually geared toward business and government workers who want to learn how to better meet the needs of their customers.

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Earn Your Customer Service Certification Online

Typical customer service courses include training about how to answer questions, establish credibility and trust, handle complaints, stay customer–focused, and understand customer behavior styles. A customer service certificate can help you acquire an entry–level customer service job or advance to a better customer service position with your current employer.

Financial, insurance, and computer call centers employ many customer service representatives, as do government offices. The latest U.S. Bureau of Labor Statistics data projects that the number of customer service jobs will expand by 18% through 2018, a rate that is faster than the average for all occupations. Since many people enter this field but few have specialized training, completing a customer service certificate program can set you apart and make top positions easier to get.